We are seeking an experienced e-payments executive with a solid understanding of major UK Payment Schemes and experience in client servicing in a regulated environment such as Online Gaming. You should have an agile mindset and expect to deliver at pace from the start.
Your core accountability:
• Managing a portfolio of Gambling merchants to deliver strong growth to the UK business.
·Accountable for timely completion of all incoming and outgoing Payment transactions failing
·Straight Through Processing (STP), (RTGS, CHAPS, Faster Payments, Bacs, Visa, MasterCard) and on a daily basis, ensure the team assists with the reconciliations process
·Ensure the timely processing and maintenance of Direct Debits, Standing Orders and related entries to meet scheme schedule requirements
·Attend meetings of the Electronic Money Association as company representative.
·Act as the first point of escalation to resolve customer, internal and/or external bank queries relating to payments in a timely manner and in line with agreed service levels
·Identify and resolve skill and knowledge gaps within your team, providing subject matter knowledge and expertise, or identify the appropriate people to do so
·Enable a culture of continuous improvement of our processes and workflows by proactively working with your colleagues to identify areas for improvement and suggesting solutions for the operations system, communicating these to the relevant stakeholders
·Build and maintain relationships with customers, payment schemes and colleagues ensuring the service provided is of a high standard, making recommendations to improve services on an ongoing basis
·Build and maintain an in-depth understanding of AML, KYC, Fraud, banking sanctions and FCA regulations to ensure that handling of customer accounts and client funds fully complies at all times within these rules and guidelines, assisting with risk mitigation by following all established controls and challenging any areas where there is a potential/perceived shortfall with proposals for improvement
·Produce any reports and management information on an as-needed basis
·Act as an escalation point of contact for customers and responsible for leading periodic customer service reviews and accountable for completion of appropriate controls and checks
• At least 2 years of Payments experience and a good working knowledge of UK clearing systems
• Demonstrable knowledge of the major payment schemes, specifically CHAPS, BACS and FPS with Cash and Credit Clearing and Euro schemes preferable
• Good evidence of operational skill set within a regulated environment, including customer complaint handling
• Strong communication skills with an ability to engage internal and external stakeholders at
If successful, you will need to satisfy some important background checks before commencing work with our client, these include a full credit check, a criminal record check, residency and right to work checks.